Returns

We hope you never have to send anything back, but just in case something goes wrong, here's our return policy.

Firstly, our policy lasts 30 days. If 30 days have gone by since the date of your purchase (not the date of shipping or receipt of the item) unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food and drink cannot be returned.

To begin the process of a return, we need you to email uk@mauiandsons.com with your order number (a 7-character code, beginning with the letters MSO) and a description of the reason for the return. At this point, a member of our team will get back to you to discuss your order.

Bear in mind that there are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you feel a refund has been delayed, your first step should be to check your bank account or Paypal account again. If you paid via a credit card rather than Paypal you should contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at uk@mauiandsons.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged prior to delivery. If you need to exchange it for the same item, send us an email at uk@mauiandsons.com and send your item to:

Maui and Sons
63 Railway Arch,
Cambridge Grove
London
United Kingdom
W6 0LD

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Maui and Sons
63 Railway Arch,
Cambridge Grove
London
United Kingdom
W6 0LD

Enclose a copy of the shipping invoice with the parcel, and we will either refund you that amount of money from the original transaction (if you are exchanging an item), or reimburse that amount on top of the refund (if you are returning an item).

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item if you use an untracked and untraceable service.